Gardeners Chase Cross Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Chase Cross provides gardening and related services to residential and commercial clients. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting the services.

Company means Gardeners Chase Cross, providing gardening and related services.

Services means any gardening, landscaping, garden maintenance, clearance, or related work offered by the Company.

Visit means a scheduled attendance by the Company or its representatives at the Client's premises to provide the Services.

Agreement means the contract formed between the Client and the Company incorporating these Terms and Conditions and any agreed quotation or service schedule.

2. Scope of Services

The Company provides a range of gardening services, including but not limited to lawn care, hedge trimming, planting, pruning, garden tidying, garden clearance, routine maintenance and light landscaping. The exact scope of Services for each Client will be described in a quotation, service schedule or booking confirmation provided by the Company.

Any additional Services requested on the day of a Visit, which are outside the scope of the original quotation, may be carried out at the discretion of the Company and will be charged at the prevailing rates or at a rate agreed with the Client before the additional work is started.

The Company reserves the right to decline any work which it considers unsafe, impracticable, beyond its standard service capabilities, or where the required permissions or consents are not in place.

3. Booking Process

Bookings for Services can be made by contacting the Company and providing details of the property, the type of work required, and preferred dates and times where applicable. The Company may request photographs or carry out a site visit before confirming the quotation and scope of work.

A booking is considered provisional until it has been confirmed by the Company. Confirmation may be provided in writing or verbally, and will usually include an estimate or quotation, the proposed date or schedule of Visits, and any special conditions relevant to the job.

By accepting a quotation or allowing the Company to attend and commence work, the Client confirms acceptance of these Terms and Conditions. It is the responsibility of the Client to ensure that all information supplied at the time of booking is accurate and complete.

4. Estimates and Quotations

Any estimate is provided as a guide only and is not binding on the Company. A quotation is a more detailed offer that sets out the likely cost for the agreed scope of Services. Quotations are based on the information provided by the Client, and on the conditions observed at the time of any site visit.

If, when the Company arrives to carry out the Services, conditions differ significantly from those originally described or observed, or if additional work is required to achieve the desired outcome, the Company may revise the quotation and seek the Client's approval before proceeding.

Unless otherwise stated, quotations are valid for a limited time from the date of issue. The Company reserves the right to withdraw or amend any quotation before it has been accepted by the Client.

5. Access and Client Responsibilities

The Client must ensure that the Company has safe and reasonable access to the garden or outdoor areas where the Services are to be performed. This includes providing access to gates, side passages and any relevant keys or codes where necessary.

The Client is responsible for ensuring that the garden area is reasonably free from obstructions, hazards and waste not related to the agreed Services, and that pets, children and other persons are kept away from the working area during Visits.

The Client must notify the Company in advance of any known risks or specific features of the property that may affect the safe delivery of the Services, including uneven ground, hidden cables or pipes, ponds, or protected plants and trees.

Where the Client fails to provide access as agreed, or where the conditions on site prevent the Company from safely or effectively carrying out the Services, the Company may charge a call out fee or minimum charge for the missed or curtailed Visit.

6. Materials, Equipment and Standards

The Company will provide its own tools and standard gardening equipment necessary to perform the Services, unless otherwise agreed in advance. Where additional or specialised equipment is required, any associated hire or purchase costs will be notified to the Client and may be added to the quotation or invoice.

The Company will use reasonable care and skill in providing the Services and will seek to work in a tidy and professional manner. Any plants, materials or products supplied by the Company will be chosen with reasonable care and based on the information available at the time.

The Client is responsible for the ongoing care of plants and lawns following completion of the Services, including watering, feeding and routine maintenance, unless these services are expressly included in an ongoing maintenance schedule.

7. Payments and Charges

The Client agrees to pay the charges for the Services in accordance with the quotation, price list or agreed rates. Prices may be stated on an hourly basis, per job, or per Visit, depending on the nature of the Services.

Unless otherwise agreed, payment is due immediately upon completion of the Services for one off jobs, or in accordance with the payment schedule set out for regular maintenance contracts. The Company may issue an invoice, and the due date for payment will be clearly indicated.

Accepted payment methods will be advised by the Company. The Client is responsible for any bank or payment provider charges associated with the transfer of funds.

Where payment is not made by the due date, the Company reserves the right to charge interest on overdue amounts and to suspend further Services until payment is received in full. The Company may also seek to recover any reasonable costs incurred in collecting overdue payments.

8. Deposits and Prepayments

For larger projects or where significant materials are required in advance, the Company may request a deposit or prepayment before scheduling the work. The amount and timing of any deposit will be set out in the quotation or order confirmation.

Deposits are normally non refundable once the Company has committed time, labour, or materials to the project, unless otherwise required by law. However, the Company will act reasonably and may, at its discretion, agree to transfer a deposit to an alternative date or project if circumstances allow.

9. Cancellations and Rescheduling

The Client may cancel or request to reschedule a Visit by giving the Company reasonable prior notice. The minimum notice period required for cancellations or changes will be advised at the time of booking, and may vary depending on the nature of the Services.

If the Client cancels a Visit without the required notice, the Company reserves the right to apply a cancellation fee or to charge for the full or partial cost of the scheduled Services, particularly where staff and resources have already been allocated.

The Company may need to cancel or reschedule a Visit due to adverse weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Client as soon as possible and will offer an alternative date or time where feasible. The Company will not be liable for any loss arising from such cancellations or delays, but any deposits related to the affected Visit will either be applied to a rescheduled Visit or refunded where no alternative can be agreed.

10. Garden Waste and Environmental Regulations

As part of the Services, the Company may generate garden waste, including grass cuttings, branches, leaves and plant material. The handling and disposal of such waste will be discussed with the Client at the time of quotation or booking.

Where the Client wishes the Company to remove garden waste from the property, an additional charge may apply to cover transport and disposal costs. All waste removal and disposal will be carried out in accordance with applicable environmental and waste management regulations.

Alternatively, the Company may agree to place the waste in the Client's designated garden waste bin, compost area, or another location on site, provided that this is suitable and does not breach local waste rules. It is the Client's responsibility to ensure that any on site storage or disposal of garden waste complies with local requirements.

The Company will not remove or dispose of hazardous waste, building rubble, household rubbish or any materials that fall outside the scope of standard garden waste. The Client must arrange appropriate disposal of such materials separately.

11. Health, Safety and Conduct

The Company is committed to carrying out the Services in a manner that is safe for staff, Clients and members of the public. All reasonable steps will be taken to minimise risks, including the careful use of tools and machinery.

The Client agrees not to interfere with or misuse any equipment used by the Company, and to keep children, pets and visitors away from the working area while Services are in progress.

The Company expects all dealings between its staff and Clients to be respectful and courteous. The Company reserves the right to withdraw its Services where staff are subjected to harassment, abuse or unsafe conditions.

12. Damage and Liability

The Company will take reasonable care when providing the Services. However, minor damage to plants, lawns or garden features may occur as an unavoidable consequence of gardening work. The Client acknowledges that certain works, such as pruning or clearance, can temporarily alter the appearance of the garden while it recovers.

If the Company causes damage to the Client's property through negligence, it will, at its option, repair the damage, replace the item, or offer fair compensation, subject to the limitations set out in this Agreement. The Client must notify the Company of any alleged damage as soon as reasonably possible and, in any event, within a reasonable period after the Visit.

The Company will not be liable for any loss or damage arising from defective or unsuitable materials supplied by the Client, from the Client's failure to follow aftercare instructions, or from pre existing conditions in the garden such as disease, pests or poor soil quality.

To the maximum extent permitted by law, the Company's total liability to the Client arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Client for the specific Visit or project giving rise to the claim. The Company will not be liable for loss of profits, loss of enjoyment, or any indirect or consequential losses.

13. Weather and Seasonal Factors

Gardening work is influenced by weather and seasonal conditions. Certain tasks may not be suitable or effective at particular times of year or during extreme weather. The Company may advise postponing or modifying Services where conditions are not appropriate.

The Company is not responsible for the long term performance of lawns, plants or landscaping features where outcomes are affected by weather, local conditions, pests, disease, or the Client's maintenance practices following completion of the Services.

14. Complaints and Disputes

If the Client is dissatisfied with any aspect of the Services, they should contact the Company promptly to explain the issue and allow the Company a reasonable opportunity to investigate and, where appropriate, put things right.

The Company aims to resolve complaints amicably and in good faith. Where a dispute cannot be resolved directly between the parties, the Client may seek independent advice or use any applicable dispute resolution mechanisms available under UK law.

15. Variations to the Terms

The Company may update or amend these Terms and Conditions from time to time, for example to reflect changes in law, industry practice or the Services offered. The latest version will apply to all new bookings from the date it is made available.

For ongoing maintenance contracts, the Company will notify the Client of any material changes to these Terms and Conditions that may affect the delivery or cost of the Services. Continued use of the Services after such notification will be taken as acceptance of the updated terms.

16. Data Protection and Privacy

The Company will collect and use the Client's personal information only as necessary to provide the Services, manage bookings, process payments and communicate with the Client. Information will be stored securely and will not be shared with third parties except where required to deliver the Services or comply with legal obligations.

The Client has the right to request access to the personal information held about them and to request correction of any inaccuracies, in accordance with applicable data protection legislation.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Company and the Client, are governed by and shall be construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but such deletion will not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms and Conditions, together with any written quotation, service schedule or other document expressly incorporated by reference, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings, representations or agreements, whether written or oral.

No variation of this Agreement will be effective unless it is made in writing and agreed by both the Client and the Company.