Terms and Conditions for Gardeners Chase Cross

These Terms and Conditions apply to all bookings made for gardening and garden maintenance services provided by Gardeners Chase Cross. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any service request, as they set out the basis on which services are accepted, delivered, charged and completed. These conditions are intended to support a clear, fair and professional working arrangement for both the customer and the service provider.

The expressions “we”, “us” and “our” refer to the gardening service provider, while “you” and “your” refer to the customer, homeowner, landlord, tenant, business or authorised representative requesting work. These terms cover regular maintenance, one-off gardening appointments, seasonal tidy-ups and related outdoor services. They do not create a guarantee of a specific visual result, as outcomes can vary depending on site conditions, weather, plant health and previous maintenance history.

When arranging Gardeners Chase Cross services, you confirm that you have the authority to instruct the work to be carried out on the property. If you are not the property owner, you are responsible for obtaining any necessary consent from the owner, managing agent, landlord or other relevant party. By proceeding, you also confirm that the area to be worked on is reasonably safe and accessible, unless otherwise agreed in advance.

The booking process begins when you submit an enquiry, request a quotation, or otherwise ask us to carry out gardening work. Any quotation, estimate or proposed schedule is based on the information available at the time and may be adjusted if the condition of the garden, access, size of the area or required labour differs from what was initially described. Gardeners in Chase Cross may request photographs, measurements or additional details before confirming a booking.

Once a price, scope and date have been agreed, the booking is considered provisional until we confirm acceptance. A booking may be subject to availability of staff, equipment and weather conditions. We reserve the right to decline or postpone any request where the work is unsafe, impractical, outside the service scope, or where required information has not been provided. Where a pre-visit assessment is needed, the appointment will not be final until that assessment has been reviewed.

It is your responsibility to ensure that all relevant instructions are provided before the booking is accepted. This includes access details, parking limitations, locked gates, pets, hidden hazards, irrigation systems, fragile items, wildlife issues and any protected planting or boundary concerns. Failure to disclose relevant information may result in changes to the quoted price, delays, or refusal to proceed on the day if the work cannot be completed safely.

All fees must be paid in accordance with the terms agreed at the time of booking or on the invoice issued after completion. Unless otherwise stated, charges are based on the quoted scope of work, materials used, time spent on site, waste handling and any special arrangements required. Prices may be given as fixed fees or estimates; estimates are not guaranteed if the actual work required materially differs from the description provided.

Payment is due immediately on completion unless a different arrangement has been agreed in writing before the service begins. For regular maintenance plans or larger projects, we may request a deposit or staged payment. If payment is not received on time, we reserve the right to pause future work, withdraw any scheduled visits and recover outstanding sums through lawful means. Any banking fees, chargeback costs or collection expenses caused by non-payment may be added to the amount owed.

Garden maintenance Chase Cross pricing may also change where additional tasks are requested during the visit, such as extra hedge cutting, clearance, pruning, bagging, or transport of bulky materials. Any such additions must be authorised by you or your representative before being carried out, unless emergency action is required to prevent immediate damage or danger. In that case, we will act reasonably and record the reasons for the additional work.

Cancellations should be made as early as possible. If you cancel or reschedule within a reasonable notice period, we will usually try to offer an alternative date. However, where a booking is cancelled after resources have been allocated, or where a team has already attended site, a cancellation fee may apply to cover lost time, travel, administration or preparation costs. The amount of any fee will depend on the circumstances and the stage at which cancellation occurs.

If access is not available at the agreed time, or if the property is unsuitable for the planned work, this may be treated as a late cancellation or wasted visit. Examples include no one being present where access is required, locked gates without prior arrangement, unsafe conditions, severe weather preventing reasonable work, or an area being obstructed by vehicles, building works or third-party activity. In such cases, the visit may still be chargeable.

We may cancel or postpone a booking due to adverse weather, staff illness, equipment failure, safety concerns, legal restrictions or other matters beyond our control. Where this happens, we will aim to give reasonable notice and arrange a new date where possible. We are not responsible for indirect losses arising from rescheduling, including inconvenience, loss of enjoyment of the garden, or delay to associated events, provided we have acted reasonably.

Our liability is limited to the reasonable care and skill expected of a professional gardening service. We will take appropriate steps to carry out the work safely and competently, but natural materials, living plants and external conditions mean that some outcomes cannot be guaranteed. We do not accept responsibility for pre-existing defects, hidden decay, unstable structures, underground obstructions, improper installations, or damage caused by causes beyond our control.

Where we are found liable for direct loss or damage caused by our negligence, our responsibility will be limited to the reasonable cost of repair or replacement, or the value of the affected service, whichever is lower and lawful. We are not liable for indirect or consequential losses such as business interruption, loss of profit, loss of anticipated savings, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

You are responsible for removing or clearly identifying items that may be damaged during gardening work, including ornaments, irrigation controls, delicate pots, cables, garden furniture and valuables. If you ask us to move such items, we will do so with reasonable care but cannot guarantee against accidental breakage where the item is fragile, unstable or already damaged. For Chase Cross gardeners attending site, any surface damage caused by concealed defects, weak paving or saturated ground is not our responsibility unless directly caused by our negligence.

Waste removal and disposal will be handled in accordance with applicable UK waste regulations. Green waste, soil, branches, clippings and related garden debris must be managed lawfully and responsibly. Where we remove waste from site, it will be transported, stored, transferred or disposed of only through appropriate channels and in line with relevant duty of care requirements. Customers must not ask us to dispose of prohibited materials with garden waste.

Unless otherwise agreed, waste generated during the service may be left in manageable piles, bagged for collection, or taken away as part of the agreed service. If waste removal is included, the quantity, type and expected loading should be made clear in advance. Additional waste charges may apply if there is significantly more material than described, if waste is unusually heavy or contaminated, or if special disposal arrangements are needed. We may refuse to remove waste that contains hazardous, clinical, electrical, construction, chemical or asbestos-related materials.

You are responsible for disclosing any items that require special handling, such as treated timber, invasive species, sharp materials, animal waste or contaminated soil. If such items are discovered during the job, we may suspend work until the issue is resolved or may adjust the service scope. In all cases, waste handling will be carried out with due regard to environmental responsibilities and lawful disposal standards. Gardeners Chase Cross will not knowingly breach any waste transfer, duty of care or environmental compliance obligations.

We may use subcontractors, assistants or third-party specialists to deliver certain parts of the service. Where this occurs, they will be engaged to provide work consistent with these terms and with reasonable professional standards. We remain responsible for the arrangement of the service but do not accept liability for delays or defects caused by third parties where those issues are outside our control and not due to our own negligence.

You agree to provide a safe working environment. This includes keeping children, pets and visitors away from active work areas, informing us of hidden risks, and ensuring that any required utilities, access routes or equipment permissions are available. If we believe a site is unsafe, we may stop work until the issue is resolved. Any waiting time caused by avoidable site issues may be charged if it materially affects the booked appointment.

Where plants are supplied or planted as part of the service, we cannot guarantee establishment unless this has been expressly agreed in writing and the care conditions are followed. Plant health may be affected by drought, frost, pests, disease, soil condition, overwatering, poor drainage, vandalism or neglect. Advice or remarks given during the service are provided in good faith, but you remain responsible for ongoing care unless a maintenance arrangement has been separately agreed.

We may vary these terms from time to time to reflect changes in our services, legal obligations or operational requirements. Any updated terms will apply to new bookings made after the revision date. The version in force at the time your booking is accepted will normally govern that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in these Terms and Conditions affects your statutory rights under UK consumer law where those rights apply. If you are acting as a consumer, services must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable charge where no fixed price has been agreed. If you are a business customer, the agreed scope and written booking details will take precedence, subject always to mandatory legal requirements.

In the event of a complaint or dispute, both parties should first seek to resolve the issue in a fair and timely manner. Any claim must be raised as soon as reasonably possible after the issue is discovered, with supporting details where available. We may request access to the property to inspect the matter, and you agree to cooperate reasonably so that any legitimate concern can be assessed. Gardeners in Chase Cross will not be deemed to have accepted liability simply because work was completed and paid for.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim or matter arising from or connected with the service, the booking, the payment, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies regardless of where the customer is located, provided the service is supplied under these terms in the UK.

By confirming a booking with Gardeners Chase Cross, you acknowledge that you have read, understood and accepted these Terms and Conditions. They are intended to create a fair and transparent framework for service delivery, payment, safety, waste compliance and legal responsibility. If a matter is not expressly covered, it will be handled in a reasonable manner consistent with UK law and standard professional practice.